The name of this post from a complain on FOB Furom.
It is not important on what do it say, but that is my meaning what i have to repeat tonight.
A client of my coworker’s came to visit us today. And he saw the department is not clear enough and some problems on doing and packing the product. He mentioned the problems , the answer from my boss impress me deeply.
1.While you can’t, be honest is the best way. He said he don’t ask the worker have a special preparation before the client going to have a look. Because finally , we can’t be sure what is the last to show ,so just be honest . The client said , we have a great product ,and the others haven’t , but better rules on doing and packing will be more helpful on them. and it is an extra important things for long cooperation.
2. We knew the problem, but we can’t make it immediately, because it is a big work to change the way of thinking of people . and the fastest is change people, but we can’t. As the client said ,the important is we are trying to do better.
3. How to do ? do a “lead” which is all people understand. what is the lead ? for example, if we use a “golden” box for our bandage, all people will be sure to have an attention on this , understand , we have to choose the best for it. it is clean,have to more careful, it need more time. And no need anybody say any about this. that is better impact than some “paper ” work.
The important things in business is you trust us , trust us could fix all for you.considering for you ,and choose the best way for you even in the bad station.
Manager, do less and think more to lead us as the brain.